IN GENERAL

The use of the electronic pages and services provided to the visitor/user by the website https://www.off-world.gr/ owned by "ILIAS PANTELIS KANELLOPOULOS" hereinafter "the company", requires your unconditional agreement with the following terms of use, which apply to the entire content of this website. Therefore, the visitor/user must read these terms carefully before using the services of the website and if he does not agree, he must not use the services and its content. The visitor/user is requested to check the content of the terms of use for any possible changes. The continued use of the website https://www.off-world.gr/ even after any changes means the unconditional acceptance, on the part of the visitor/user, of these terms.

GENERAL TERMS

The purpose of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.

COPYRIGHT

Intellectual property rights and trademark

The entire design of the website's web pages, the text, the graphics, the selection and the arrangements thereof, constitute the intellectual property of our company and are protected under the relevant provisions of Greek law, European law and international conventions. All rights reserved, each text or image or trademark is registered and used in this online store, with the permission of their respective owners.

PERSONAL DATA PROTECTION

You can see how we use your information in our Privacy Policy. The use of the websites and services provided to the visitor/user by the website https://www.off-world.gr/ requires their unconditional agreement with the terms stated therein.

PERSONAL DATA PROTECTION STATEMENT

In order to carry out any transaction through our company's online store and to place orders for its products, the disclosure of some personal information of the customer will be requested. When placing the order, the full name, the shipping address of the products, the billing address of the order (if different from the shipping address), the billing information (if payment by invoice has been selected), a contact telephone number, your electronic address (e-mail) and in cases where payment is made by credit card, the number, the expiration date of the card and the three-digit security code will be requested.

CAN MY INFORMATION BE DISCLOSED TO THIRD PARTIES/OTHER COMPANIES?

This data is processed by the company in accordance with the EU Data Protection Directive of 1995 (DPD), as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more details, please refer to the Privacy Policy of this website.
Our company uses the information you provide to us during the electronic submission of the form in order to contact you regarding
Our company uses the information you provide to us when you submit the form electronically to contact you regarding:

  1. delivery of the order to your location
  2. for confirmation and identification of the customer in any necessary case
  3. for new or alternative products offered by our company
  4. special offers and news on our site

Your registration of your personal data means that you consent to this data being used by our company for the reasons stated in the Personal Data Protection Statement (Privacy Policy).

SECURITY

The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites to Internet users and for the encryption of data between Internet users and Web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transfer.
In addition, personal security is the password you provide when you become a member of the website https://www.off-world.gr/.
In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep this information safe so that it does not risk falling into the hands of third parties. We also advise you to create a password using symbols together with alphanumeric characters.
Finally, we would like to remind you that credit card details are not stored on the company's storage media during the transaction. All transactions you make through https://www.off-world.gr/ are governed by International and European law, which regulates issues related to electronic commerce as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance selling.

MERCHANDISE ITEMS – AVAILABILITY – FEATURES

The products available for sale, their features, prices and available stock are located at the electronic address https://www.off-world.gr/ and are accessible to everyone. Users can search for more information about each product by clicking on the product icon.
Our company guarantees to inform customers promptly about the availability or non-availability of the products, but bears no responsibility for their availability.
Our company makes every effort every day to provide all the required information about each product (technical features, prices, etc.). However, in order to limit any errors, we would recommend that you contact us before completing any purchase in cases where the prices or any other feature of the product are beyond the usual and reasonable.
The prices listed in the relevant catalogs next to each product include the price that includes the applicable VAT. In certain areas of Greece where reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those listed at the reduced VAT rate.
Our company reserves the right to adjust the prices of its online store, without being obliged to inform the consumer public.

ORDERING PRODUCTS AND CONSUMER PROTECTION

Orders through the online store https://www.off-world.gr/ constitute distance selling contracts, which are governed by the legislative framework of Law. 2251/1994 (as it is currently in force) and the amendments referred to in PD 131/2003 (Government Gazette A' 116/16.05.2003) and Decision 31619 Governement Gazette 969/22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, which was published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it came into force on 13/06/2014.
The user has the right to place a valid order through the online store, provided that he is legally competent in accordance with the provisions of the Greek Civil Code (provided that he has reached the age of eighteen and is not under legal guardianship with regard to the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to claim a refund from the supervisor or guardian of any orders placed by legally incapable persons.S

PLACE AN ORDER THROUGH THE ONLINE STORE

To place an order in our online store, you will need:

  1. Completing the special form with the necessary information for concluding the sales contract.
  2. Unreserved acceptance of the terms of the sales contract and the terms of use, in particular the collection and, where required, the use of personal data.

On all pages of the online store https://www.off-world.gr/ and next to each product available for purchase, there is an add to shopping cart button. Navigate to our online store and add the products you wish to purchase to your cart.
To continue your shopping, select from the main categories the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, click on the "Proceed to checkout" button. In order to be able to order, it is not necessary to be a member of the online store https://www.off-world.gr/, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store. Fill in the form with the username and password you provided during your registration and select "LOGIN" in the members area.
If you are not a member, click on the create a new account button and fill in the new member registration form with an active e-mail account. The e-mail you provide must be valid because our communication will also be via the e-mail you provided during your registration. Even if you do not become a member, you will be asked for personal information such as: billing and shipping address, e-mail, contact phone number, information necessary for the conclusion and completion of the contract between the two parties.

Order Process

The order is completed in 5 steps:

  1. Identification (Ability to log in, register or continue as a guest)
  2. Billing and shipping address
  3. Choose shipping method
  4. Select payment method
  5. Confirmation and registration of the order

In case of any outstanding issues with your order, we will contact you using the details you have provided.
In case you do not receive a relevant e-mail confirming your order or a notification from us via phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have provided. Our company bears no responsibility in case you have entered your contact details incorrectly, resulting in it being impossible to contact you.

PAYMENT METHODS

Payment methods are explicitly stated on the order completion page.

DIFFERENCE

  • Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible for us to deliver the products to you within the specified time, we will inform you by phone or via e-mail, in order to inform us if you wish, under these circumstances, to complete your order. Our company bears no responsibility for any situation beyond its own fault and will do everything humanly possible to best serve you.
  • In cases where you have placed an online order and upon receipt you find that one or more products are missing from the total order, please contact us so that we can arrange all the necessary details and send you the products that you did not receive at no additional charge.
  • Modification of the terms of this: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to update this text for any change or addition to the terms.
  • In case of non-receipt of the ordered goods (and if a long period of time has passed since the order was placed), please contact our company. For your best and fastest service, we would recommend that you mention the special order code that has been sent to the e-mail address you provided when placing your order.

According to Directive 2013/11/EC, which was incorporated into Greek legislation with Joint Decision 70330/2015 and Decision 31619, Official Gazette 969/22.3.2017 (article 8), the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure is provided throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute. https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the dispute.