RETURNS / CHANGES / CANCELLATIONS

Returns policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online store https://www.off-world.gr/.

Cancel order

When you place your order through the online store https://www.off-world.gr/, you have the option to cancel your order within the same day you placed the order.
For any return of your products, you can send us your request in writing by e-mail to returns@off-world.gr. For any information you need, you can contact us by consulting the contact details on our site. The products you want to return must be in excellent condition, with closed packaging. You are responsible for the cost of returning the products unless the product falls under warranty issues due to a manufacturing defect. In case you open the product packaging, you must ensure that it is returned in perfect condition, together with all the parts and accessories it consists of. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to our store or to the transport company or courier company. Our company is not responsible for defects or poor quality of the products it makes available to its customers. All products are received from suppliers packaged. In the event that a defective product is proven to be found in the delivered products, you retain the right to return and replace it at our own shipping costs. If they are not returned within 15 days, then our company may not accept any return or replacement of the product. In any case, the maximum return period for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt. In addition to the rights provided by the returns policy, all rights applicable to consumers under the existing provisions and laws regarding the sales contract, as well as any rights arising in relation to the product warranty terms, are recognized in any case.

Transportation of returned products

In case you wish to return goods due to a change of mind, you will be charged with the direct cost of returning the products. The receipt of the returned products can only be carried out from the address that you had declared from the beginning for their shipment and which you have indicated to us in writing. You agree to provide our company with as many details as possible about the address for receiving the goods, for example floor, difficulties of access for the carrier/courier, existence of an elevator, narrow stairs, etc., in order to facilitate the collection process from the place that you will indicate to us. You agree that there will be appropriate access to the place for the receipt of the returned goods. If the carrier/courier considers that the collection of the products from the place that you will indicate may cause damage to your property, it will inform you verbally and record this on the receipt form. You may instruct the associated carrier/courier to collect the products despite this instruction, however we will not be liable for any damage that may be caused to your property or the goods, provided that the collection of the products will be carried out with due care and attention. You agree to give the associate all the products you wish to return, including all parts and accessories that make them up. Upon receipt of the returned products from the carrier, you will sign a receipt form to certify that delivery to the carrier has been made. The receipt form will be given to you by the associated carrier/courier. If you cannot be present yourself when you collect the goods from the premises, you may appoint a representative to undertake this process on your behalf. This representative must be an adult and capable of supervising the collection of your products on your behalf.

The return cost is 5€ including 24% VAT and must be paid before the return.

Refund of value of returned products

If you meet the return conditions, we will refund the amount corresponding to the value of the goods you are returning in the same way as you made the original transaction unless you wish to use another method of return, for which you must inform us in writing. The refund of the value of the returned products will be made as soon as possible. In any case, it will be made after you have informed us in writing of the request to return the products and we have accepted their return, as well as after the products have been delivered to the cooperating transport/courier company.

Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:

  • the supply of goods manufactured according to the specifications set by you as a consumer or clearly personalized (Private Label Products)
  • the supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements